A good bedside manner is a wanted quality in healthcare professionals. But as is performing procedures that can be painful or uncomfortable.

As medical students train to become doctors, they can experience changes in their levels of empathy; the ability to resonate with how others feel. Learning long lists of diagnoses and pathologies, the human body starts to resemble more of a machine. But how detrimental is this? Claudia Hammond asks Jeremy Howick, director of the Stoneygate Centre for empathic healthcare at the University of Leicester, who is training healthcare professionals to express more patient empathy to improve health outcomes and reduce burnout. Lasana Harris, professor of social neuroscience at UCL, describes how too much empathy might be a cause of burnout, and medics should toggle empathy on and off depending on context. Medical students from the University of Bristol express how they feel empathy should come into their future roles.

The finalists of the All in the Mind Awards continue to be announced. This week, we hear from Terri, who went through a huge period of loss at the same time as her foster child. During this time, foster care consultant Pam knew just want to say. She could help Terri see how her child was expressing her grief and also gave her permission to acknowledge the good job she was doing.

Catherine Loveday, professor of cognitive neuroscience at the University of Westminster, joins Claudia and describes how nostalgia can help with route remembering and how easy it is to implant childhood memories.

Produced in partnership with the Open University.

Producer: Julia Ravey

Content producer: Dan Welsh

The Bank for International Settlements tackles Central Bank Digital Currencies