DevEx Is About Making the Car Faster, Not the Driver

"Let’s not worry about how fast somebody can run. Let’s assume that they will be fast if they’re in a rocket."

In this episode of The Hangar DX podcast, Shahab Malik, DevEx UX Researcher at JP Morgan Chase, discusses researching developers' needs and pain points in a 70,000-engineer organization and advocates for an enablement approach to developer productivity metrics. 

Chapters
00:00 Introduction to Developer Experience and UX Research
01:59 The Role of UX Research in Developer Experience
05:21 Methodologies in UX Research
10:08 Understanding Developer Needs and Pain Points
13:59 Metrics and Measuring Developer Productivity
20:52 The Importance of System Metrics vs. Individual Metrics
27:40 Communicating Developer Experience to Leadership
32:43 The Impact of AI on Developer Experience

About Shahab Malik

Shahab Malik is a UX Researcher at JPMorgan Chase, where he focuses on Developer Experience (DevEx) within the firm’s Internal Developer Platform (IDP). With a PhD in cultural anthropology, Shahab brings both qualitative and quantitative methods to studying human behavior in complex technical environments. 

About Hangar DX (https://dx.community/)
The Hangar is a community of senior DevOps engineers and senior software engineers focused on enhancing the developer experience. This is a space where vetted, experienced professionals can exchange ideas, share hard-earned wisdom, troubleshoot issues, and help each other in their projects and careers.

We invite developers who work in DX and platform teams at their respective companies or who are interested in developer productivity to join us!