Becker’s Healthcare Podcast Dr. Mark G. Moseley, President of USF Tampa General Physicians and Executive Vice President of Tampa General Hospital
Dec 27, 2025
Dr. Mark G. Moseley, an emergency physician and executive leader at Tampa General Hospital, shares insights on integrating technology in healthcare. He highlights the focus on improving patient access through agentic AI, achieving impressive call center results like a zero percent drop rate. Mark discusses the importance of balancing tech with human touch to enhance patient experience and trust. He also outlines growth strategies, combining academic medical center capabilities with community service, while addressing industry challenges and ensuring alignment in partnerships.
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Access Is A Precondition For Value
- Access is foundational to achieving healthcare value; without it quality and cost gains mean little.
- Tampa General paired technology, process changes and a physician needs assessment to improve navigation into care.
Use Agentic AI To Cut Call Drops
- Deploy agentic AI to handle routine call-center tasks and free staff to focus on complex cases.
- This reduced call abandonment to zero percent and scaled to handle two million calls annually at Tampa General.
Scale AI To Other Operational Areas
- Expand successful AI agents from physician scheduling to imaging, billing, and revenue cycle workflows.
- Use AI to augment staff, not replace them, so teams work to the highest and best use of their skills.