Agentic AI - the buzzword of 2025. But what is it and how can it help claims?

The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently.

In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agentech, about how digital agents are reshaping claims handling. By leveraging Agentic AI, Agentech is reducing processing time from 30 minutes to 30 seconds, enhancing subrogation workflows and helping insurers streamline claims without removing human expertise.

Robin, a veteran in InsurTech and former WeGoLook founder, shares her journey from launching startups to pioneering AI-driven claims solutions. She also discusses why mentorship is crucial for new entrepreneurs, how working with design partners ensures AI solves real-world problems and why reducing adjuster burnout is a core focus of Agentech.

Key Talking Points:

The rise of Agentic AI – how digital agents are reshaping claims handling and automating administrative tasks
From 30 minutes to 30 seconds – how AI is streamlining pet insurance claims processing and boosting efficiency
AI-powered subrogation – identifying recovery opportunities and reducing claims leakage with automated analysis
The role of design partners – why collaboration with insurers is key to building AI solutions that solve real-world problems
Improving adjuster productivity – how Agentech’s AI-driven approach is reducing workload and preventing burnout
The future of AI in claims – exploring voice-enabled AI, smart routing and automation for catastrophe response
Lessons from a serial entrepreneur – Robin’s insights on launching startups, scaling innovation, and finding the right market fit

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Robin Roberson on LinkedIn to start a conversation!

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Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

Specify how AI-powered subrogation tools help insurers identify recovery opportunities and reduce claims leakage.
Define the concept of Agentic AI and how it differs from traditional AI and generative AI in insurance applications.
Identify the future trends in AI-driven claims processing, including voice-enabled AI and smart claims routing.

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 344 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

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