Big Technology Podcast Airbnb CEO Brian Chesky on Cleaning Fees, Apple vs. Amazon, Building Products, and New York
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Sep 20, 2023 Brian Chesky, CEO of Airbnb, dives into the complexities of cleaning fees and how transparency can enhance guest experiences. He discusses innovative product improvements, including verified listings and strategies to address host cancellations. Chesky also explores the balance between community impact and travel, stressing the need for local regulations. Additionally, he reveals how Airbnb's advertising model compares to giants like Apple and Amazon, emphasizing the synergy between product development and marketing for effective storytelling.
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Upfront Pricing
- Hosts should bake cleaning fees into the nightly rate.
- This provides upfront pricing clarity for guests and maintains fairness for hosts.
Pricing Regulation
- Chesky points out that upfront pricing is standard in Europe due to regulations.
- He suggests implementing similar regulations in the US for transparency and fair competition.
Standardized Pricing
- Chesky advocates for regulations enforcing upfront pricing display.
- This would create a level playing field and reduce customer confusion.