Customers are not looking to be wowed, they simply want a friction free experience, CX trends with Daniela Illuminati,TELUS International Ireland

We chat with  Daniela Illuminati - Director of Operations and Dublin Site Lead for TELUS, to learn more about her insights around CX and industry wide trends to watch.

About TELUS International Ireland

TELUS International Ireland is a leading Irish-based provider of digitally-enabled customer experience (CX) and business process solutions, and is a key location in the TELUS International family. It has two CX and IT delivery centers strategically located in Dublin and Cork as well as a site in Ballina providing AI data solutions to support  many of the world’s top brands.

In December 2019, TELUS International completed its acquisition of Voxpro, with the sale seeing the ownership of the business, including facilities, business operations and
employees transfer to TELUS International.

With almost 2,000 team members, TELUS International Ireland is committed to promoting and celebrating diversity and inclusion within its team, company and the community where it lives, works and serves. This includes inclusive, high-impact volunteer days like TELUS Days of Giving.

More about Daniela Illuminati - Director of Operations and Dublin Site Lead

Daniela Illuminati joined TELUS International in April 2018 as Senior Operations Manager, and shortly afterwards became Site Lead for the Dublin office and Director of Operations. She is also a member of the TI Ireland Senior Leadership Team.

Daniela is an experienced leader with extensive background in online operations in the tech industry, having worked for almost 10 years in Google Ireland, supporting the AdWords Sales organisation, by providing customer service, technical support as well as sales consultancy services to both SMBs and global accounts in the Google Adwords and YouTube network.