Naturalistic Decision Making

Episode #28: Interview with Lia DiBello

Feb 19, 2021
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ANECDOTE

Learning as an Apprentice

  • Lia DiBello learned workplace cognition by working as an apprentice in an air brake shop.
  • She closely observed workers to understand their mental models and how they achieved precision in their work.
ADVICE

Immerse to Understand Mental Models

  • To understand someone's mental model, immerse yourself as a learner and observe their perspective closely.
  • Position yourself to think like them, asking what their world is like and what questions to ask.
INSIGHT

Business as a Strategic Chessboard

  • Business is a bounded domain like chess with interrelated elements: capital, supply, and demand.
  • Experts mentally simulate how changes in one element affect the others to adjust strategies effectively.
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