Customer experience for IT (CX4IT) is a concept that transforms how IT operates, placing customers at its center. Forrester Principal Analyst Gordon Barnett explains how to build experience-driven IT organizations and why it matters. We discuss how CX pros can inspire, inform, and collaborate with IT leaders to achieve great CX for IT.
Featuring:
Gordon Barnett, Principal Analyst
Show Notes:
Customer experience for IT (CX4IT) is a concept that transforms how IT operates, placing customers at its center. Forrester Principal Analyst Gordon Barnett explains how to build experience-driven IT organizations and why it matters. We discuss how CX pros can inspire, inform, and collaborate with IT leaders to achieve great CX for IT.
We discuss:
Who are the “customers” in CX4IT?
Is there a specific definition of CX when it comes to IT offerings?
What are the benefits of CX4IT?
Do CX pros partner with IT to make CX4IT happen, or is this an opportunity space?
Does best-in-class CX4IT look the same in every organization?
How can CX pros approach the IT org to inspire change?
Read The Tech Executive’s Guide To CX4IT to learn more.