New Episode Alert: Claims Tech Year in Review 🎙️

New Episode Alert: Claims Tech Year in Review 🎙️

In this week’s episode of the Leadership and Insurance Podcast host Alex Bond caught up with Jonathon Valentine from I Love Claims with an end of year review before we head into 2026.

I Love Claims (ILC) is a community focused on claims professionals sharing best practices, bringing together claims tech companies to pitch their products to insurers.

In this wide-ranging conversation, they explore some of the biggest shifts happening in the claims space including:

📊 AI Breaking Through the Data Barrier Jonathon explains how new technologies like LLMs are finally making complex, unstructured claims data accessible after years of being difficult to manage with outdated systems.

🤝 The Tech-Insurance Integration Challenge History has shown that technology teams coming into the insurance space face "a hard market to crack if you're not insurance first." Successful ventures often blend insurance and tech expertise, with examples like Grace Hansen from Elysium demonstrating how claims professionals can build modern TPAs.

💡 Smart Strategies for Market Entry Jonathon shares how one TPA successfully navigated IT procurement by positioning itself as a TPA rather than a claims platform, allowing them to compete based on rates rather than integration time.

🚀 Automation That Actually Works The key is using tech to improve the customer journey rather than completely redesigning existing processes, with Tesco's car claims process cited as an example of effective automation.

⚠️ The OpenAI Dependency Question Alex and Jonathon express concerns about over-reliance on OpenAI and the potential for pricing changes to impact businesses that wrap their services around AI technology.

Looking Ahead to 2026 Jonathon announces exciting changes to the next I Love Claims tech event. For the first time, it will feature semi-finals online in April followed by a final hosted by Kennedys in London in June, giving a platform and exposure to a greater number of companies in the claims space.

Whether you're in claims, Insurtech, or just curious about where the industry is heading, this conversation offers valuable insights on navigating the intersection of technology and traditional insurance.

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