Fred Dust is a former Global Managing Partner at the acclaimed international design firm IDEO, where he worked with leaders and change agents to unlock the creative potential of business, government, education, and philanthropic organizations. Fred has worked with the US Agency for International Development, the US Office of Personnel Management, and the US Social Security Administration to create citizen-centered strategies and the structures to implement them. He’s also collaborated closely with the Bill & Melinda Gates Foundation, the Rockefeller Foundation, the Knight Foundation, the MacArthur Foundation, and Bloomberg Philanthropies to improve the impact and reach of their programs. Fred is on the Board of Trustees for the Sundance Institute, on the Board of Directors for NPR, and is Chair of the board of Parsons School of Design. His new book is Making Conversation, a primer for creating effective strategies that yield creative and pleasurable conversations.