388. Hosting Hotline: How Do I Charge Guests for Damage at My Vacation Rental?

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

John asks:

I'm in a ton of Facebook groups, and the most common question I'm seeing is… Should I charge for this or that? It could be a stained towel, a broken plate, a mark on a chair, all the way to wall damage or broken tiles. There are just so many opinions; I'd rather hear from the experts. What's the cost of doing business and what's not? How do you decide?

(00:01:40) John Asks About the Cost of Doing Business as an Airbnb Host

(00:04:02) Setting an Effective Threshold for STR Guest Damage Claims

(00:06:20) Setting Up a Vacation Rental Damage Waiver Program

(00:08:03) Pros & Cons to STR Damage Claims: Marketing, Time Investment & Communication

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Click here for full show notes

• Check out Relay: lets.bankwithrelay.com/thanks-for-visiting

• Check out Superhog: superhog.com/thanks-for-visiting

• Video: 10 Must Have Apps for Airbnbs & Short Term Rentals

• Airbnb Essentials Checklist: hostchecklist.com

Thanks for Visiting is produced by Crate Media.

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