Healthcare supply chains must be agile and cost effective, but all the efficiency in the world cannot guarantee a good patient experience. For that, organizations need to understand what patients expect and work closely with providers to ensure they have what they need for a range of treatment circumstances.

Tom Harvieux is the Vice President and Chief Supply Chain Officer at BJC Healthcare, one of the largest non-profit healthcare organizations in the United States. Tom is responsible for supply chain and logistics strategy, and his team’s achievements were recently recognized with an 8th place ranking in the Gartner Healthcare Supply Chain Top 25 list.

In this interview, Tom joins hosts Scott Luton to discuss:

• How his 22 years of experience in the U.S. Army allowed him to build the leadership and supply chain experience he now applies in the private sector

• The changes he has observed in patient expectations about their healthcare experiences since the COVID-19 pandemic, and how BJC Healthcare is rising to the challenge

• The four pillars he and his team use to guide their work: price performance, service excellence, cost to serve, and team engagement

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

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Join the NOW Community: http://bit.ly/41kpUSO

Leveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/

2022 Q4 U.S. Bank Freight Payment Index: https://freight.usbank.com

WEBINAR- What Running a Data-Driven Supply Chain Means to Evenflo: http://bit.ly/3Zvun3f

WEBINAR- How Collaboration, Tail Spend Management, and VMI Can Improve Up and Downstream Communications: https://bit.ly/41jsl85

This episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/passion-patient-consumer-revolution-bjc-healthcare-1111