Changelog Interviews Making DNSimple
Apr 16, 2025
Anthony Eden, Founder and CEO of DNSimple, shares his insights from over 15 years in the domain industry. He discusses the complexities of top-level domains, including the challenges of launching and marketing them. Eden highlights the critical evolution of DNS management and its impact on internet security, while also exploring the role of AI in enhancing user experience. The conversation touches on sustainable business growth, the balance of simplicity and client demands, and the vital importance of customer support in the tech landscape.
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TLD Restrictions Increase Complexity
- DNS registrars face complex challenges like country-specific restrictions and complex registration fields.
- Supporting all TLDs means balancing customer needs with interface simplicity.
Prioritizing DNS Over Registrations
- DNSimple deliberately prioritizes operational DNS over domain registrations to focus on engineers.
- Having registration as a secondary service preserves the company's simplicity and approach.
Automate to Preserve Simplicity
- Automate DNS operations heavily to maintain simplicity despite inherent complexity.
- Listening closely to customer pain points guides what to automate and simplify.