After 18 episodes featuring conversations with burnt-out (and not burnt-out) practice owners and some of their employees, I’ve got survey responses that prove we can band together to form the practices we desperately want to participate in. But, owners, we gotta have a chat…

Employees feel underpaid, undervalued, and undersupported, while a lot of practice owners feel underappreciated and overwhelmed. The data also emphasized chasms in our understanding of daily practice life––caseloads and onboarding, supervision and power differentials, profit distribution, and benefits packages.

I can now recognize that I caused my staff a lot of harm as I tried to figure out how to run the business. You, dear practice owner, don’t have to make those same mistakes.