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Is customer service becoming a dying art?
The over reliance on chatbots and these ‘automated messages’ has a lot of people around the country pulling their hair out.
Bill Walsh is one of those people, and joins Andrea to discuss his experience with Aer Lingus…
Also joining to discuss is Presenter of the Home Show on Newstalk Sinead Ryan, Newstalk’s Tech Correspondent Jess Kelly and more.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode