How Regal Builds Real Time Voice Agents for Contact Centers, with Alex Levin and Rebecca Greene

Regal co-founders Alex Levin and Rebecca Greene see a future where AI doesn't just assist human agents in contact centers - it replaces them entirely at the front lines. In this episode of Barrchives, we discussed how they're building voice AI technology, the unique challenges of working with audio models, and what the future of customer service looks like.