AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
The Hustle Daily Show
Why AI for call centers might be a $3B business by 2028
May 10, 2024
Call centers are embracing AI voices, generating billions for companies like Retell AI. TikTok labels content as AI-generated. Lord of The Rings comeback in 2026. AI in pop culture and business. Job displacement and benefits of AI in call centers discussed.
14:51
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- The contact center AI market is projected to hit a $3 billion business by 2028, posing concerns about massive job displacement globally.
- Retell AI offers custom voice agent solutions for call centers, emphasizing personalized customer experiences and potential advancements in AI technology.
Deep dives
The Growth of AI in Call Centers
The podcast discusses the increasing use of AI in call centers, highlighting the potential growth in the contact center AI market. Market researchers expect this industry to reach a $3 billion business in the next four years, with half of contact centers planning to integrate AI components soon. The primary focus currently is on scheduling appointments, leveraging the efficiency and familiarity with technology to meet customer needs. However, the shift towards automation also raises concerns about the substantial human costs expected, impacting millions of call center jobs globally.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode