Why AI for call centers might be a $3B business by 2028
May 10, 2024
Call centers are embracing AI voices, generating billions for companies like Retell AI. TikTok labels content as AI-generated. Lord of The Rings comeback in 2026. AI in pop culture and business. Job displacement and benefits of AI in call centers discussed.
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insights INSIGHT
AI Call Centers Booming Market
The AI call center market could reach $3 billion by 2028, shifting from novelty to commonplace.
Half of contact centers plan to adopt AI within a year, signaling rapid growth and industry transformation.
insights INSIGHT
Why AI Adoption Accelerates
The main driver behind AI call center adoption is cost savings and efficiency.
Automation currently focuses heavily on appointment scheduling, a natural fit given existing digital habits.
insights INSIGHT
Global Job Losses Looming
Offshore call center jobs worldwide are at risk due to AI adoption.
The global economic impact and human cost of job loss from automation will be significant.
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AI voices and agents are quickly filling up call centers around the globe with only growth on the horizon. The next few years could see a huge increase in call centers adopting AI tech, which of course will make millions for custom voice generators like Retell AI. So how much money are we talking about and what’s with this industry shift? Plus: TikTok adds “AI-generated” labels to content and Lord of The Rings returns in 2026.
Join our hosts Jon Weigell and Ben Berkley, as they take you through our most interesting stories of the day.
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