People and Strategy Leadership in the Age of AI with Cisco’s CHRO
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Apr 18, 2025 In this enlightening discussion, Kelly Jones, Chief People Officer at Cisco, shares her 18-year journey in HR and the pivotal role of AI in enhancing employee experience. She emphasizes building trust while integrating technology in the workplace. Kelly discusses the importance of empowering teams through delegation and navigating post-pandemic challenges like flexible work options. Plus, she highlights how AI can personalize development opportunities, making well-being a priority to drive positive business outcomes.
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Unplanned Path To CHRO
- Kelly Jones entered HR unexpectedly via technical recruiting and never planned a CHRO career from the start.
- She has worked 18 years at Cisco across many roles and calls herself a professional dabbler.
Employee Experience Drives Business Results
- Employee experience strongly influences productivity, engagement, and customer outcomes.
- Kelly warns trust and engagement are dipping post-pandemic and leaders must address that.
AI Should Improve Employee Experience
- AI conversations often focus narrowly on productivity and fear instead of employee experience uplift.
- Kelly sees huge opportunity to use AI for personalization and removing administrative drudgery.