Start Here Introducing "The Hand in the Window"
Nov 8, 2025
In a gripping narrative, Sarah Miller, a seasoned 911 dispatcher, recounts her calm handling of a harrowing kidnapping call. She skillfully gathers crucial information while keeping the abductor unaware. Joining her is Kurt Dorsey, an Ashland police officer, who shares firsthand details of the stealthy rescue operation. Together, they explore the tense moments that led to spotting the victim’s hand in the window and the heart-pounding moments before the arrest of the perpetrator. This episode unveils the urgency and bravery that defined that fateful night.
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The Whispering 911 Call
- Sarah Miller describes handling a whispering 911 caller reporting an abduction at a laundromat area in Ashland, Ohio.
- The caller said she was kidnapped and the captor was sleeping nearby, prompting urgent location questions.
Stay Calm And Extract Facts
- Stay calm and collect facts when someone is in danger; trained dispatchers must not react to emotions.
- Ask concrete questions to get location, description, and layout before officers arrive.
Silencing Alarms To Buy Time
- Jane Doe had silenced her captor's alarms to keep him asleep and called 911 from his phone.
- Officers initially drove quietly toward the area to avoid waking the kidnapper and tipping him off.