Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service

Today’s interview is with Ron Kaufman, Founder and Chairman of UP! Your Service and author of New York Times bestselling Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. Ron joins me today to talk about uplifting service, building a service culture, some examples of companies that are excelling at this and and why that’s important that every company builds their own service culture.

This interview follows on from my recent interview: Proactive customer service will pay back ten fold – Interview with Matt Lautz of Corvisa - and is number 132 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.