How AI Agents Are Transforming IT Ops

AI agents are moving from hype to the heart of enterprise IT. In this episode of the AI Proving Ground Podcast, Eric Jones and Ruben Ambrose — two leading AI experts — explore how intelligent, human-guided systems are transforming IT service management, incident response and operational scale to deliver faster resolutions, stronger security and smarter decisions across the enterprise.

For more about this week's guests:

Ruben Ambrose is a Chief Technology Advisor at World Wide Technology with over 25 years of experience spanning application development, IT operations, infrastructure, and enterprise architecture. He now leads teams focused on prototyping AI-driven solutions that accelerate innovation for global enterprises.

Ruben's top pick: Beyond Chatbots: How Digital Humans Are Transforming Enterprise AI Experiences

Eric Jones is an Area Director of Strategy and Innovation at World Wide Technology. He has been in the software industry for over twelve years. For the last two years, he has been focused on Generative AI and its application to enterprise workflows. This research helps World Wide Technology provide industry-leading services in building Generative AI solutions for customers around the globe.

Eric's top pick: Part 1: Transforming IT Operations with Large Language Models

The AI Proving Ground Podcast leverages the deep AI technical and business expertise from within World Wide Technology's one-of-a-kind AI Proving Ground, which provides unrivaled access to the world's leading AI technologies. This unique lab environment accelerates your ability to learn about, test, train and implement AI solutions.

Learn more about WWT's AI Proving Ground.

The AI Proving Ground is a composable lab environment that features the latest high-performance infrastructure and reference architectures from the world's leading AI companies, such as NVIDIA, Cisco, Dell, F5, AMD, Intel and others.

Developed within our Advanced Technology Center (ATC), this one-of-a-kind lab environment empowers IT teams to evaluate and test AI infrastructure, software and solutions for efficacy, scalability and flexibility — all under one roof. The AI Proving Ground provides visibility into data flows across the entire development pipeline, enabling more informed decision-making while safeguarding production environments.