Interview with Relatient CEO Jeff Gartland

Feb 6, 2025

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What if scheduling a doctor's appointment was as easy as booking a table at your favorite restaurant? Join for an enlightening discussion with Jeff Gartland, CEO of Relatient, as we unlock the complexities of patient scheduling in healthcare. Jeff shares his unique perspective, drawing from a childhood influenced by behavioral psychologists and a career spanning top healthcare technology firms like McKesson, Ciox, and Elevance.

Together, we explore how patient scheduling is much more than a tech challenge; it's about transforming human interactions in healthcare. From understanding the nuances between "new" and "existing" patients to creating a seamless, consumer-centric referral system, Jeff offers invaluable insights into reshaping the way we engage with medical practices.

Discover how cutting-edge technology can bridge the gap in appointment scheduling while boosting patient access and satisfaction. Jeff explains the paradox of how long waits for appointments can coexist with underutilized clinical time, offering solutions that hinge on sophisticated scheduling systems and automated waitlists.

We discuss the significance of a portal-free experience that simplifies the referral process and enhances convenience for patients. Whether it’s aligning scheduling rules to meet patient demand or ensuring operational precision without sacrificing accessibility, this episode provides a roadmap to boost patient engagement for a better healthcare experience.

As of March 2025 HealthBiz is part of CareTalk. Healthcare. Unfiltered and can be found at the following links:

Spotify https://open.spotify.com/show/2GTYhbNnvDHriDp7Xo9s6Z
Apple https://podcasts.apple.com/us/podcast/caretalk-healthcare-unfiltered/id1532402352
YouTube https://www.youtube.com/@CareTalkPodcast
CareTalk website https://www.caretalkpodcast.com/

Host David E. Williams is president of healthcare strategy consulting firm Health Business Group.

Episodes through March 2025 were produced by Dafna Williams.