The Westminster Tradition

4. Culture on the frontlines - Centrelink and Robodebt

Jul 1, 2023
Danielle, an expert in the culture and operations at Centrelink, discusses the pressures faced by frontline workers at Centrelink, including the rise of employee engagement surveys, the use of temporary labor hire, and the decline of unions. They also explore the limitations and flaws in the tools and guided procedures used by staff, the importance of actual behavioral shifts for culture change, and the role of unions in advocating for employees affected by Robodebt.
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