Topics discussed in the episode:

ProcessDriven’s Business Model
Balancing High-Level Strategies and Granular Tweaks
When to Focus on One Product vs. Branching Out
The PB&J Method to Separating Process From Software
Choosing Tools For Clients: Self-Selection vs. Guided Vetting
Engaging Service vs. Scalable Product: The Ideal Value Delivery Vehicle
Setting Reasonable Implementation Timelines
Self-Implementation, Guided Implementation, and DFY: Pros and Cons
When to Send Clients Elsewhere
The Trojan Horse of Client Acquisition
What The Future Holds For ProcessDriven
From Role Models to Business Models
Becoming The Go-To Source For Your Industry’s Guides

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Resources mentioned in this episode:

Bonus: You Won't Believe What Bec Harding's Dog Has