Everyday Better with Leah Smart Former BBC Journalist Shares the One Communication Habit That Builds Trust
Nov 4, 2025
In a captivating discussion, Emily Kasriel, a former BBC journalist turned executive coach, shares her insights on deep listening, a skill crucial for meaningful communication. She details an eight-step framework to improve active listening, emphasizing psychological safety, presence, and curiosity. Emily reveals the distractions that hinder genuine interaction and offers strategies to enhance understanding in both personal and professional relationships. Dive into how deep listening can transform conflicts and foster trust.
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Set The Stage For Safety
- Create a safe, comfortable setting before important conversations to promote psychological safety.
- Arrange environment, seating, and small gestures so the other person feels cherished and relaxed.
Check Your Inner State First
- Listen to your own inner reactions before engaging so you can identify triggers and projections.
- Name and explore those shadows to avoid misattributing past hurts to the current speaker.
Projection Distorts Perception
- People project unacknowledged traits or agendas onto others, which distorts communication.
- Deep listening seeks the person's humanity rather than automatic labeling or agreement.
