Clarity How will generative AI impact the future of professional services businesses?
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Apr 15, 2025 
David Wong, Chief Product Officer at Thomson Reuters, discusses the transformative potential of generative AI in professional services. He highlights how 2025 could be a pivotal year for AI in tax, addresses barriers preventing broader adoption, and underscores the need for specialized tools tailored to legal and tax sectors. Wong emphasizes the importance of training and effective communication to bridge gaps between firms and clients, ensuring that professionals can harness AI's full capabilities while navigating industry challenges.
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Tax Leads AI Adoption Shift
- Tax professionals are showing a rapid increase in generative AI adoption and optimism in 2025.
- This contrasts with earlier focus on legal, marking a shift in industry AI integration.
Workflow AI Boosts Confidence
- Tax and accounting professionals are increasingly positive about GenAI as they see workflow-driven use cases rather than just information retrieval.
- This shift builds confidence as AI begins automating multi-step professional tasks.
Prefer Specialized AI Tools
- Use industry-specific AI tools designed by experts for professional work to ensure reliability and accuracy.
- Avoid general-purpose tools like ChatGPT for critical tasks needing validated, workflow-integrated outputs.