How to Succeed Through Supply Chain Challenges

The best attitude, behavior, and technique on how to succeed through supply chain challenges

Don’t jump right in to solve the problem

People want to be heard and understood and you can do that for them

Truly utilize active listening techniques - with every client in every situation

Validate your client’s emotion in the situation

Understand your own emotional triggers

Prepare some responses that feel comfortable for you so you’re ready

Solve the problem - even at a loss - to keep a lifelong customer

Problems give you an opportunity to show how much you care

How Emily defines success