Customer service training shouldn't be something you have to do, but something you get to do, to empower the event staffs that serve your fans and represent your brand.

In this episode, David Millay and Katie Rudy break down the the key components, resources and best practices to running a more captivating training.

We cover:

In-person vs. virtual formats
Training mindsets
Inspirational vs. instructional content
Who should be invited and ideal activities for different sized-groups

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Inspired to transform your training? Get started with this event staff service training toolkit, chock full of the components to include, event checklists and email templates.

Connect with Host, David Millay:
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Creating a More Captivating Customer Service Training w/ David Millay and Katie Rudy