When we trust others – including organizations – we do business with them whenever it makes sense. When we don’t, we look for alternatives. Trust is the foundation of every positive relationship, and its absence is the reason so many relationships struggle. In the product space especially, where we’re building complicated things that don’t yet exist, the risk of failure is everywhere. Teams that trust overcome these challenges to find innovation and success, says Charles Feltman.
In this episode of the Product Momentum Podcast, Sean is joined by Charles Feltman, author of The Thin Book of Trust and a nationally recognized expert in organizational trust. Charles offers a unique perspective: “I talk about trust, or more specifically, trusting, as making what I value vulnerable to another person’s actions.”
The essence of Charles’ definition is the reliance on another individual to honor and protect what we hold dear. Even more important is the notion that our act of mutual trust “will further our work together.” So whether it’s a relationship between two friends or the complex interactions among an entire software team, when we make what’s important to each member vulnerable to others, we create an environment in which we can work more effectively together.
This is precisely the kind of psychologically safe environment in which innovation abounds and product teams thrive. Trusting behaviors manifest in team compacts – explicit, agreed-upon ways of working that members buy into and are set to live by – foundational activities for newer teams searching for a foothold. And for established teams focused on next-level performance.
Catch the entire episode to hear Charles describe trust as a compilation of four assessment domains, including Care, Sincerity, Reliability, and Competence.
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