Disruptors Caffeine Cast: Should You ‘Fire’ a ‘Difficult’ Client? [Business, mindset, entrepreneur, disruptors]
When is it okay to fire a difficult client? Learn today when that step is necessary, from learning how to spot the difference between a difficult client and a client with difficulty and the red flags to look out for to help you do this.
KEY TAKEAWAYS
- Develop your passions into something that can turn into a moneymaker. Create data on your clients by ranking them from top to bottom on Revenue, Lead Sources and Difficulty To Deal With. Take this information to come up with your ideal client profile such as previous work experience, age and location and then use this to find your ideal client.
- There are certain signs to look out for when dealing with a difficult client if a client is defamatory or leverages you in a threatening way (such as exposing you on social media) it may be wise to refund them and ask them to leave.
- In some instances, you may let down the client. You should not get rid of these clients if they have reasonable reasons to complain. You should fix your product and service and go over and beyond to make it up to them.
- Be careful who you attract when you offer discounted prices for your services. When you do a discount, track the kind of clients that you attract because you may be attracting the type of client that puts you into negative margin due to admin and customer service overheads.
BEST MOMENTS
“If you do that you’re not going to have many difficult clients.”
“There’s people that maybe feel that they’ve got more rights than they have.”
“There’s a lot of people out there that want a tenner for a fiver!”
[Business, mindset, entrepreneur, disruptors]
VALUABLE RESOURCES
ABOUT THE HOST
Rob Moore is an author of 9 business books, 5 UK bestsellers, holds 3 world records for public speaking, entrepreneur, property investor, and property educator. Author of the global bestseller “Life Leverage” Host of UK’s No.1 business podcast “Disruptors”
“If you don't risk anything, you risk everything”
CONTACT METHOD
Rob’s official website: https://robmoore.com/
Facebook: https://www.facebook.com/robmooreprogressive/?ref=br_rs
LinkedIn: https://uk.linkedin.com/in/robmoore1979