Japanese Culture is a Mentality - Andrew Benioff

Service is the act of serving, but hospitality is the feeling an empathic employee gives to a customer. It’s difficult to have good hospitality without great service.

Japanese culture is a mentality. A big part of it is the wellbeing of a group of people over an individual.

In Japan, perfection is expected in your work. While it can be demanding, it brings out the best work in the person and allows them to achieve the highest goals they have.

While perfection is expected in Japan, it’s not always a good thing. It’s ok to fail at something that is a new attempt. Failure can be a great teaching moment.

Try to be flexible in your thinking. A new approach to a process might be an idea that can turn out to be helpful.

Two things that hotels absolutely need to have: a shower with great water pressure and a comfortable bed. If a hotel has those two features all other issues are forgotten.

Be patient and have an open mind. Try not to think that things need to go a certain way, it’s almost more important to know what you don’t want rather than to know what you want to do.

Japanese Culture is a Mentality - Andrew Benioff - Episode #014