CX Today Generative AI for Contact Center Agents: Demos and a Discussion
Dec 7, 2023
23:48
CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual.
He then speaks to Teresa Anania, SVP of Customer Experience at Zendesk, to dive deeper into new tech.
In doing so, they consider:
- The customer response to the new GenAI solutions
- How easy are they to deploy?
- The security precautions Zendesk has taken
- More benefits of the technology
- What comes next?
Learn more about Zendesk's new GenAI capabilities by visiting Zendesk here.
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