Brand Growth Heroes Smol but mighty: The CGO & CMO Fueling this £44M Disruptor in Homecare
What’s the ACTUAL difference between a Chief Growth Officer and a Chief Marketing Officer,what do they do and why might a high-growth brand need both?
BGH host Fiona Fitz has been in the industry for 25+ years, and believe it or not, these roles are relatively new, borrowed from the worlds of tech and e-commerce, pure plays. So we decided it was high time to investigate what exactly a chief growth officer does and how they work alongside a chief marketing officer.
In this episode of Brand Growth Heroes, Fiona digs into that exact question with two of the most strategic minds behind one of the UK’s most successful DTC brands, smol. Neil Campbell is Chief Growth Officer, and Hilary Strong is Smol’s Chief Marketing Officer. Together, they break down how they work in tandem to scale a brand that’s grown to £44M in sales, without relying on traditional advertising or a big retail presence.
Neil and Hilary explore how customer lifetime value, subscription retention, and channel strategy combine to build a high-repeat-rate, mission-led brand. They also discuss how Smol segments its audience, turns data into action, and balances performance marketing with long-term brand building.
If you’ve ever wondered how to move from organic to scalable growth—or whether it’s time to bring in more senior commercial firepower to your team, this conversation will give you both the strategic context and the practical next steps. You’ll hear how Smol has built a brand so loved that customers travel across the country just to meet the team in person and why they’re still holding off on going big in retail despite the temptation.
This episode is packed with real-world insight, actionable strategy, and a glimpse into what modern DTC growth leadership really looks like. Enjoy!
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Thanks to Brand Growth Heroes’ podcast sponsor - Joelson, the commercial law firm
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If you're a founder, you already know how much of your energy goes into building the perfect product, creating standout branding and connecting with your consumers.
But don’t forget that scaling a CPG business also comes with a maze of legal complexities that can make or break your business journey. From contracts, term sheets and regulatory compliance to protecting your brand's intellectual property as you expand, it's essential to get it right.
And that starts with the right legal partner.
So we're thrilled to introduce Joelson, a leading commercial law firm that specialises in guiding the founders of scaling CPG brands, as Brand Growth Heroes' sponsor.
With long-term relationships with clients like Little Moons, Trip, Eat Natural, Bear Graze, and Pulsin, Joelson is also famous for advising the innocent founders in their landmark sale to Coca-Cola! As a female team, we are especially impressed by Joelson's commitment to championing female founders in CPG.
Not many law firms are also BCorps, nor do they specialise in helping founders navigate the legal challenges of scaling without stifling the creativity and momentum that got you here in the first place. So thanks, Joelson—we’re delighted to have you on board.
If you'd like to get in touch to find out more, why don't you drop them a line at hello@joelsonlaw.com!
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A tiny favour: If this episode inspires you to think about new ways to drive business growth, please could you click FOLLOW or SUBSCRIBE on your favourite podcast app and leave a review?
This small gesture from you means the world to us, and allows us to share these nuggets of insight and value with you more often.
You won’t want to miss the next episode, in which Fiona Fitz talks with another successful founder of a challenger brand who shares more valuable insights into driving growth.
Please don't hesitate to join our Brand Growth Heroes community to stay updated with captivating stories and learnings from your beloved brands on their path to success!
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Thanks to our Sound Engineer, Gyp Buggane, Ballagroove.com and podcast producer/content creator, Kathryn Watts, Social KEWS.