The Aperiam Podcast Leading Through Change with Jenna Griffith
Dec 4, 2025
Jenna Griffith, a senior leader in product and marketing for payments and ads, shares her insights on effective leadership during times of change. She emphasizes that clarity is crucial—communication must be frequent to avoid misunderstandings. Jenna discusses the importance of listening to front-line workers and using data to guide internal trust. With AI reshaping roles, she insists that leaders adapt quickly to support the next generation. Ultimately, Jenna advocates for a customer-first approach to challenge internal biases and foster innovation.
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Start By Listening First
- Don't claim to know things you don't know; start with a listening tour and learn before acting.
- Accept imperfect decisions but get as smart as you can by talking to people, not just reading documents.
Find Trusted Partners Quickly
- Identify trusted people fast by testing how they back up positions with facts and customer evidence.
- Move quickly to action while keeping those trusted partners close to execute change.
Communicate Early And Often
- Communicate honestly and often; don't reserve updates only for bad news.
- Build credibility through consistent transparency so people don't assume your messages are always negative.