Empowered Patient Podcast Using Technology and Data Analytics to Measure and Improve Healthcare Quality with Dr. Bala Hota Tendo
Dr. Bala Hota, Senior VP and Chief Informatics Officer at Tendo, emphasizes the importance of leveraging data to improve patient care and operational performance in healthcare and overcome biases in access. Focusing on quality measures and integration of structured and unstructured data, Tendo has developed services that support providers, patients, and caregivers using multiple avenues of communication. The acquisition of MDsave allows for a marketplace that provides transparent pricing for medical services, adding to this omnichannel healthcare model.
Bala explains, "At Tendo, our vision is to be the trusted connection between patients, providers, and caregivers, using an intuitive and seamless interface to provide that optimum experience. The way we approach things is we have a number of different ways that people interact with our application and our software. We have a patient care journey application, which helps patients navigate through complex care pathways."
"We have an insights offering that uses a variety of engines to look at electronic record data and claims data to identify cohorts where there could be opportunities to provide better care, provide better documentation, and take action. Then, we have an outreach product where we can take those insights and drive them through to actions through to the patient, including self-scheduling. So this is all on a common software platform, which allows us to deploy faster and have configurability, but we're focusing on those three main areas."
"The way we come at it is from the quality perspective. If you're doing the right thing and trying to optimize the accuracy of capturing that information, the revenue will follow. One of our use cases is around hospital rankings and how you improve risk adjustment to make sure that you're getting credit for the quality you're providing and that your documentation is fully accurate. We find revenue increases as a result of that effort."
#Tendo #Healthcare #SoftwareSolutions #PatientExperiences