We’ve all been there: You’ve signed a client with a specific scope of work—but the client is trying to squeeze *a little bit* more out of you. At first, you say yes because it’s just a bit, right? But, as we all know, every little bit adds up, and before you know it, the project is out of scope, you’re not being compensated for your time, and you start to feel resentful—not a recipe for success (or happiness).

On this episode of The Happy Clients Podcast, we’re talking boundaries: The ins and outs of saying no to clients when they ask for that little bit more. We share our secret to saying no, plus tips for empowering your team to set and uphold those boundaries for your agency.

Say hello to freedom, friend.

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[ABOUT THIS PODCAST]

Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way.

Cheers, to happy clients!

The Secret To Saying "No" To Clients