The Urgency of Effective Management

The impact of management on employee morale and performance is significant, with poor management costing businesses an estimated $7 trillion globally each year due to reduced productivity and increased turnover. The authors emphasize the need for managers to improve their skills actively rather than passively learning on the job. Specific behaviors, such as good listening and providing effective feedback, are not innate but can be developed through practice and the right techniques. By engaging in self-reflection and teaching these concepts to others, managers can reinforce their learning and become leaders their teams will miss even for a day.