In this episode, Krista chats with massage therapist, coach and educator Amy Bradley Radford @amybradleyradford to talk about how defining client expectations can transform your massage practice. Together they explore Amy’s six-question framework, the art of communication, and how to design a schedule that supports both your clients and your life. Perfect for massage therapists ready to fill their books, create repeat clients, and step into the CEO role of their own business.

Key takeaways from this episode...

Defining client expectations is crucial for success.
Effective communication shapes the client experience.
Understanding and adjusting pressure improves satisfaction.
Tailoring each session to the individual matters.
Time freedom is a real benefit of this career.

Amy Bradley Radford: Coach. Educator. Massage Therapist. Encourager of Big Dreams.

Discover the six simple yet powerful questions that will transform first-time massage clients into loyal, repeat customers. Download Here

Contact Amy Bradley Radford:

Website: https://amybradleyradford.com

Instagram: @amybradleyradford

Contact Krista (The Radical Massage Therapist Podcast)

Email: krista@theradicalrmt.com
Website: www.theradicalrmt.com

Instagram: @theradicalmassagetherapist

#140 Define It to Deliver It: Client Expectations with Amy Bradley Radford