CCaaS: Where Are We Now & Where Are We Heading

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CX Today's Charlie Mitchell hosts Anand Janefalkar, Founder & CEO of UJET, and Baker Johnson, CMO of UJET. 

In this session, we discuss the evolution of the CCaaS market, considering: 

• The latest contact center trends. 
• How have CCaaS vendors reacted to these trends? 
• Predictions for the CCaaS market. 
• Why is UJET well-placed to succeed in the space, given these predictions? 

Check out our rundowns of the CCaaS market reports mentioned in the discussion here: 

Aragon Research: https://www.cxtoday.com/contact-centre/who-are-the-leading-intelligent-contact-center-vendors-aragon-research-its-findings-ujetcx/

G2: https://www.cxtoday.com/contact-centre/the-g2-enterprise-grid-report-for-contact-center-summer-2023-a-rundown/

To learn more about UJET's CCaaS proposition, visit their website.

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