Up Next In Commerce Can A Robot Help Make You A Better Burrito? Nicole West of Chipotle Has The Answer
Apr 28, 2022
33:18
When you think about quick-service restaurants like Chipotle, you might not always think they are on the cutting edge of innovation. But Nicole West, the VP of Digital Strategy & Product at Chipotle, says that’s not the case. In fact, Chipotle is making investments in robotics and AI in incredible ways to create the best possible experience in-store, online, and at all digital touchpoints. How? Find out on this episode.
Tune in to learn:
- How to tackle personalization at scale (8:00)
- Collaborative robotics and driving efficiencies (10:20)
- Building a very conversational collection of bots to get customers what they need (15:50)
- How customers interact with brands and how to understand what they expect (25:20)
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