What if the billable hour is hiding the real health of your delivery organization? In this episode, we talk with Kyle Sandine, Associate Director of PMO and Delivery Center of Excellence at Adage Technologies, about why utilization and chargeability no longer tell the full story of project success. Kyle shares how Adage is shifting from time-and-materials to value-driven delivery, how project sentiment and real-time data strengthen outcomes, and why modern PMOs must evolve beyond traditional metrics to stay competitive.
We cover:
- The hidden costs of high utilization, and what leaders should watch for
- A practical framework for tracking delivery health beyond spreadsheets
- How to embed pulse checks to spot and mitigate risk early
- Navigating client maturity in value-based engagements
- Why team satisfaction is the key to scalable, repeatable success
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The Professional Services Pursuit