Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success

Patrick was first a customer of Peakon’s before joining their team as VP if Customer Success in 2016. And the experience he had with the company and his customer success manager made him such a fan of the company that he wanted to work with them! The approach he and the CEO of Peakon have taken to customer success is very people first, and they make sure that the relationship between the customer success manager and the customer never feels transactional - it feels like a partnership.