Optimising Cliniko with Jack Chew and Rob Beaven

In this episode of Physio Matters, Jack Chew and Rob Bevan dive deep into how they use Cliniko to streamline and grow their clinics. Drawing on Jack’s experience running a smaller practice and Rob’s decade of managing a larger MDT clinic, they share practical insights into online bookings, patient communication, diary management, and notes systems.

They unpack why Cliniko consistently delivers higher conversion rates for online bookings, how tailored reminders and confirmations reduce admin and no-shows, and why small tweaks in setup can transform patient experience.

The discussion also explores clever ways to categorize services, manage next-available appointments, and integrate automations to free up time while keeping a human touch.

Whether you’re just getting started with Cliniko or want to optimize how your practice uses it, this episode offers actionable tips, real-world examples, and lessons learned from years of trial, error, and success in MSK practice management.

90 day free trial: cliniko.com/physio-matters