NB29 - On the Front Line of AI Implementation

On today’s episode of No Brainer, Geoff Livingston and Greg Verdino chat with Steven Freidkin, Founder and CEO of Ntiva. Ntiva offers a full range of IT managed services to growing businesses. It’s no surprise that they’re implementing AI internally and fielding plenty of calls from clients about everything from Microsoft Copilot to more sophisticated AI business use cases driven by proprietary data.

In today’s conversation, we cover everything from why even 15 minutes of AI per day will put individual performers ahead of the pack to whether it’s worth paying attention to the hype around artificial general intelligence (AGI.) And we discuss it all through the lens of a tech pro who has rolled up his sleeves and done the work.

Chapters

00:00 Start

02:50 Introducing Steven Freidkin, CEO, Ntiva

04:10 How Ntiva uses AI internally and with clients

10:10 AI hype vs real world action

13:20 Is AI-driven productivity a double-edged sword?

15:45 Why Steven challenges everyone on his team to use ChatGPT 15 minutes every day

17:00 What about businesses that aren’t adopting AI yet?

19:25 Dispelling the myth that AI is “easy” and “cheap”

23:00 Is Microsoft Copilot an AI gateway drug?

27:00 Is AI the product or just a feature?

33:00 The importance of AI guardrails

37:00 What does the AI sector need to do better to drive real business adoption?

43:45 Is AGI real, hype, or somewhere in between?

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