Rehgan Bleile, CEO of AlignAI, shares insights on how businesses can evolve from using AI as just a tool to making it a transformative force. He discusses the intentional steps required for AI integration, focusing on enhancing customer service and improving operations across industries. Rehgan highlights the importance of establishing AI governance, training employees, and addressing security concerns. He emphasizes the necessity of creating robust AI policies and the value of adapting organizational capabilities to successfully leverage generative AI.
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insights INSIGHT
AI Implementation Barriers
Businesses haven't fully integrated AI due to risk aversion and workforce transformation challenges.
Companies fear unknown AI impacts and struggle with user adoption and training.
question_answer ANECDOTE
Generative AI Applications
Generative AI excels in contextual information, benefiting siloed enterprises like customer service routing.
Automotive uses include supply chain, customer service visibility, and personalized telematics data.
volunteer_activism ADVICE
Measuring Generative AI ROI
Establish baselines and measurable levers to demonstrate generative AI's ROI.
Track influence and outcomes, similar to multi-touch attribution in marketing analytics.
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How does AI go from 'cool business tool' to changing everything? It's not an overnight process. It takes intentional steps. Rehgan Bleile, CEO of AlignAI, walks us through those steps.
Topics Covered in This Episode: 1. Current AI Trends 2. AI Implementation and Barriers 3. Security Concerns of AI Implementation 4. Applications of Generative AI
Timestamps: 01:35 Daily AI news 04:15 About Rehgan and AlignAI 08:33 Enhancing customer service with AI for industries. 12:48 Identifying core problems and solutions in industries. 15:14 Leveraging AI across company operations to improve. 18:52 AI governance and training critical for user adoption. 20:59 Reliance on systems requires comfort and oversight. 26:33 Create AI policies, buy point solutions. Ask vendors. 27:20 Implement AI strategy methodically and educate employees.
Keywords: small AI models, open-source AI, AI policies, steering committee, AI implementation timeline, workforce transformation, risk mitigation, Jordan Wilson, generative AI, AI dependency, digital literacy, AI literacy, data privacy, data ownership, copyright IP protection, data storage, emerging AI trends, generative AI impact, AI measurement, AI internal usage, sales, marketing, Ilya Sutskever, Safe Superintelligence Inc, Accenture, cloud migration, Align AI, regulated environments, AI in customer service.
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