Active Listening: Part 3 of our 4-Part Mini-Series on Communication with Dr. Jordan Woodsworth

Dr. Jordan Woodsworth is a general veterinary practitioner, PhD candidate, and part of the Wellness and Preventive Medicine team at the Western College of Veterinary Medicine’s Veterinary Medical Centre. She is a 2008 graduate of the WCVM and joined the staff at the VMC in 2012 to start the Wellness and Service Learning programs.

Jordan’s diverse professional interests include community engagement and social accountability in the veterinary profession, clinical communications, inter-professional work in the area of animal welfare, and elevating the quality and perception of well care for cats and dogs.

Jordan’s work in Northern Saskatchewan is an area of true passion, and she strives to use her role as a veterinary educator to provide opportunities for veterinary learners and practitioners to develop and practice culturally safe approaches to veterinary care.  Her personal interests include lake time with her husband, 2 kids and dog, traveling and enjoying nature, and eating and cooking amazing food.

In Part 3 of this 4 part mini series, we're talking about active listening, including:

• Active listening = reflective listening
• Using open-ended questions to show active listening
• Should you label feelings as a listener?
• Ways to word your questions and statements effectively to show that you hear what they're saying
• The 3 steps to prepare yourself to actively listen
• Reflecting back what you've understood
• Word tracks you can use to get into deeper communication
• Jordan's communication challenge!

Look out for the 4th and final part of this mini series coming out soon!

To connect with Dr. Woodsworth you can find her via email:

jordan.woodsworth@usask.ca

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- Jonathan Leicht, DVM and Michael Bugg, DVM