Becker’s Healthcare Podcast Unlocking AI’s Potential in Healthcare with Shrey Kapoor, CEO of MedSetGo
Jun 25, 2025
Shrey Kapoor, the CEO of MedSetGo, shares his journey into healthcare innovation while emphasizing AI's transformative role. He discusses the introduction of AI case managers for better patient care during discharge and highlights how integrating healthcare data can enhance AI applications. Kapoor addresses challenges in AI adoption, including privacy concerns, while encouraging leaders to see AI as a tool for operational efficiency. He reveals practical uses for AI in scribing and discharge planning, urging continuous improvement in healthcare.
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Shrey's Personal Pandemic Story
- Shrey Kapoor shared a personal story about losing his grandmother during the pandemic and driving large-scale medical support efforts.
- This experience fueled his passion for using AI to improve patient care coordination.
AI Adoption in Healthcare
- Healthcare has traditionally lagged in innovation due to privacy and compliance concerns.
- AI adoption is inevitable and can create massive value if stakeholders collaborate.
Data Integration Enables Smart AI
- Connecting fragmented patient data across systems is critical to enable smart AI algorithms.
- AI can speed up information exchange and replace slow manual communications like calls and faxes.