The Beat HLTH: PatientPoint Chief Experience & Innovation Officer Shawn Nason on Blending Heart-Centered Design and Technology for Better Healthcare Experiences
Jan 24, 2025
14:39
About Shawn Nason:
Shawn Nason is an Experience Evangelist and Experience Ecosystem™ designer, passionate about dismantling outdated systems and building human-first, aligned approaches. With a background as Chief Experience Officer at Healthways and Chief Innovation Officer at Xavier University, Shawn also spent six years as an Imagineer for The Walt Disney Company. He founded MOFI in 2016 and recently served as Interim CEO of OFFOR Health, revolutionizing healthcare access. Now the Chief Experience & Innovation Officer at PatientPoint, Shawn is dedicated to creating heart-centered designs that honor all voices. A top CX influencer, he’s also a speaker, author, and podcast host.
Things You’ll Learn:
- Understanding individual patient needs and personalizing their experience can make a significant difference, from surprise moments to making the healthcare journey easier.
- Content can be a powerful tool for educating and influencing patient behavior, making healthcare experiences more accessible and impactful.
- Healthcare can benefit from creating unexpected, positive experiences that go beyond standard care and help patients feel valued and supported.
- Patient literacy and education, particularly around complex health issues, are essential for improving patient outcomes and empowering individuals to take control of their health.
- While digital solutions are essential, maintaining personal, human connections with care providers is crucial for patient satisfaction and overall health.
Resources: