Talking General Practice How making your practice a better place to work can improve patient care
This week Emma speaks to Dr Ben Allen, a GP partner at Birley Health Centre in Sheffield.
Over the past few years Ben has invested huge amounts of time and effort to make his practice a better place to work. He’s found that by focusing on staff and improving the organisational culture, the practice has seen huge improvements across the board.
Along with having a happier workforce with improved morale and staff retention, the practice has also improved continuity and access and seen patient satisfaction scores rising at a time when nationally they are falling.
Ben explains how his practice managed to achieve all of this and has advice for any GPs or practice managers thinking of embarking on a similar journey.
This episode was presented by GPonline editor Emma Bower and produced by Czarina Deen.
Useful links
Follow Ben on X (formerly Twitter)
Useful reading
Ben mentions several leadership and organisational change books that he found particularly helpful during this process. These are some his favourites.
● The Advantage by Patrick Lencioni
● The Five Dysfunctions of a Team by Patrick Lencioni
● Reinventing Organisations by Frédéric Laloux
● Time to Think by Nancy Kline
● Start With Why by Simon Sinek
● Daring Greatly by Brené Brown
● The 7 Habits of Highly Effective People by Stephen R Covey
● Good to Great by Jim Collins
● The Coaching Habit by Michael Bungay Stainer
● Built to Last by James C Collins and Jerry I Porras
● Who by Geoff Smart and Randy Street
● Radical Candor by Kim Scott
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