In this episode of the Crisis Designer Podcast, we talked to Alba Redondo, Senior Global Crisis Officer at Amadeus, a technology company that powers the global travel and tourism industry. She shares how tailored crisis simulations strengthen response capabilities and build resilience. Drawing from her background in crisis communications, Alba emphasizes the importance of clear goals, collaboration, and engaging, realistic scenarios.
She highlights the value of after-action reviews to drive improvement and reflects on the creative and collaborative aspects of crisis management, encouraging others to explore this rewarding field.
Crisis Designer Weekly Podcast